• Men assisting travellers

    Assistance During Travel For Individuals With Disabilities/Passenger Assist

    When preparing to travel, many individuals with disabilities face unique challenges. This article will provide an overview of some information to help travellers with disabilities make their trips as smooth and hassle-free as possible. It will also touch upon how rehabilitation can aid those living with disabilities to travel with greater ease and independence. 

    How Does Passenger Assist Work?

    ‘Passenger Assist’ is a service provided by many airlines and other transportation providers to help individuals with disabilities navigate airport environments and travel with greater confidence. This assistance service often includes helping with the check in and ticketing process, getting through security, and boarding the plane, train or boat. Once onboard, additional services may also be requested including help stowing carry-on luggage, finding a seat, or even using the restroom. Passenger assistance such as this can provide great peace of mind for travellers with disabilities making it an essential service for all transport providers.

    What Is Passenger Assist On Trains?

    Passenger Assist on Trains is a program that provides assistance during train travel specifically. The is available to passengers with a variety of disabilities, including mobility impairments, visual impairments, and hearing impairments.

    As with many assistance programs, Passenger Assist on trains includes help boarding and disembarking trains, assisting with seating and storing carry on belongings. It even encompasses the provision of information about train schedules and stops. 

    The goal of Passenger Assist is to make train travel accessible to everyone, including people with disabilities. Many trains today have specially designated areas for individuals who need extra time or assistance boarding, disembarking, or moving about the train. In addition, station personnel and on-board crew members are trained to provide assistance as needed.

    How Do I Book Assistance At The Airport?

    To utilise Passenger Assistance at the airport, travellers must request the services at least 48 hours before their flight. Once the request is made, the airline will work with the traveller to coordinate the services needed. These services may be provided by airline staff or by third-party contractors depending on the individual requirements.

    There are a few ways to book assistance at the airport. Some airports have an online form that you can fill out, and others have a phone line that you can call. You may be entitled to some services for free, such as help with boarding and disembarking, wheelchair service, and transport between the terminal and airplane. Whereas, other services may come at a cost. The airline or travel agent you are dealing with can provide more information on what is available.

    How Can Rehabilitation Aid Those Travelling With Disabilities?

    Rehabilitation can be a great help in overcoming obstacles posed by travelling with a disability. 

    Practical assistance from rehabilitation professionals can take many forms, such as helping to plan trips, providing guidance on accessible accommodations and transportation options, and helping to navigate any potential barriers that may be encountered along the way. For individuals with more complex needs, rehabilitation professionals can also provide on-trip support as mentioned above, including assisting with transfers or offering crisis intervention if necessary.
    In addition to the practical aspects of travel, rehabilitation professionals can also provide invaluable emotional support meaning you can travel with confidence and reassurance. We hope this article has helped you understand how these services work and what is available to you. If you have any further questions or need assistance booking passenger assistance, please do not hesitate to contact us at IRS today. We look forward to helping make your travel experience as smooth as possible!